As Lisa opened her practice in Lynchburg, VA, she faced many challenges common to healthcare entrepreneurs, such as navigating billing, marketing her services, and managing the day-to-day operations of her clinic. However, with determination and the right tools, she successfully built her practice into a thriving healthcare practice known for its patient-centered approach and efficient use of technology.
Simplifying the Challenges of Clinical Complexity
One of the crucial aspects of setting up her practice was choosing the right EHR system. Lisa had encountered several electronic health records (EHRs) and disliked them because they weren’t user-friendly or very efficient. She knew that selecting the right EHR was essential for the smooth operation of her practice and for delivering top-notch care to her patients.
Lisa spent considerable time researching and evaluating different EHR options on the market. She considered user-friendliness, customization capabilities, security features, interoperability with other healthcare systems, and cost.
After careful consideration, Lisa chose Tebra, a complete practice automation solution aligned with her practice’s specific needs and goals. Tebra allowed her to efficiently manage patient records, streamline administrative tasks, and improve communication with other healthcare providers. She also likes the convenience of catching up on patient charting while on the go. The platform also met regulatory requirements, ensuring compliance with healthcare standards and data security.
Since working with Tebra, Lisa’s new patient requests have increased by more than 500 percent. Furthermore, her NPS score stands at a perfect 10, underscoring the exceptionally high level of patient satisfaction with her services.
Lisa’s journey from working in hospital and outpatient units to opening her practice exemplified the dedication and commitment of healthcare professionals to provide high-quality care to their patients. Her experience with prior EHRs underscored the importance of choosing the right technology solutions to support the delivery of healthcare services in today’s increasingly digital healthcare landscape.
Seamless electronic prescription and lab management
Prescription management was a key feature that she needed. Lisa submits over 40 prescriptions daily using Tebra’s integrated prescription management system. This feature has streamlined the prescription process, making it quicker and more accurate to analyze results. It ensures that her patients receive their needed medications promptly and without errors.
Tebra’s integrated electronic labs into the workflow have greatly improved the efficiency of managing patient laboratory data. Lisa can access, review, and share lab results with patients, providing timely and informed care.
A lifeline for remote patients
Telehealth became a doctor and patient lifeline during the early stages of the COVID-19 pandemic. Telehealth was crucial for providing continuity of care and has remained a convenient digital tool even as COVID-19 restrictions have subsided. Lisa’s patients are 100 percent remote as she doesn’t do in-office visits, so an integrated solution was imperative to her practice.
Tebra’s telehealth solution is HIPAA-compliant, HITRUST-certified, and integrates seamlessly into the platform. Tebra’s telehealth solution makes meeting patients where they are easier while still providing continuity of care. Using it can reduce patient no-show rates for patients who may have challenges getting to an appointment in the office.
Tebra’s telehealth solution includes a virtual waiting room, a unique provider link for patients, and the ability to book appointments through an online provider profile. The individual links help doctors and staff no longer spend time fixing broken or lost links for patients during the scheduled visit, which reduces lost revenue for time-billed appointments.
Online training at the ready
Tebra understands that sometimes, questions come up after onboarding is complete. That’s why Tebra offers a free training portal for all customers. There, practices can attend live training sessions and view pre-designed learning courses and eLearning. All courses are self-paced, instructor-led by training specialists, and are hands-on. All courses are designed based on the user’s role
“Tebra University has answers to everything, and then if you still can’t figure it out, you can call the one 800 number. There’s always someone there to help, which relieves issues I am having. I’ve not encountered any problems where I can’t do something or figure it out.”
In the ever-evolving healthcare technology landscape, Lisa’s discovery of Tebra exemplified the importance of finding the right tools and solutions that align with a healthcare professional’s needs and goals. Tebra became an integral part of Lisa’s journey in providing top-notch healthcare services in her practice.
