Mystery shopping is a technique used internally to measure quality of service, and can be an important diagnostic tool when running your practice.
If you are indeed showing signs of burnout, you are most definitely not alone, and there is plenty you can do to alleviate it.
In this whitepaper, we'll tell you how Google determines local search rankings and what you can start doing today to get you to the top of the page.
Getting a negative online review can put a ding on your reputation, but the way you respond to it can turn that relationship around... and actually improve your image in the process.
Patients want a provider who is compassionate as well as skilled. So how does a provider approach a patient to talk about a serious diagnosis or procedure?
In this infographic, we’ll illustrate the concept of touchpoints and show you how to improve your customer’s journey at every step of the way.
Unhappy patients are more likely to review you than satisfied ones. So how do you accept the inevitable unfavorable review and use it to your advantage?