When making healthcare decisions, most patients value convenience and access above even insurance coverage and quality of care, according to NRC Health. In fact, 80 percent of patients said they would switch providers for convenience factors alone.
One of the easiest ways to offer your patients convenience is via online scheduling. With an online scheduling system, patients have transparency into your schedule and can select an available time that works best for them. What’s more, they do not have to wait for regularly scheduled business hours to schedule an appointment.
For healthcare practices, this means less administrative work and less time on the phone for patient scheduling. Keep reading for stats that show how patients use online scheduling and why it’s become an important tool for medical practices today.
Online patient scheduling can increase your appointment requests and free up essential staff time that can be devoted to the patient experience. Paired with appointment confirmations and reminders, a good online scheduling system can also help reduce no-shows.
Interested in learning more about the benefits of online scheduling? Read the blog post “5 reasons your healthcare practice must offer online scheduling.”
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