Few healthcare providers consider medicine to be a customer service field, but many patients disagree. Modern patients — particularly Millennials and members of Gen Z — have high customer service expectations. And because healthcare options are bountiful, they won’t hesitate to switch providers if those expectations aren’t met.
The first step to improving patient satisfaction is understanding where practices fall short of expectations. See the below infographic for five complaints patients commonly have about practices as well as changes practices should make to better meet expectations.
Are your patients satisfied with your practice’s customer service? Sending patient satisfaction surveys is often the best way to find out. Automated surveys are especially ideal, as they do not require any additional work by staff, and they’re distributed at an effective cadence.
Learn more about what patients want in the blog post “10 things patients wish they could tell their healthcare providers.”
Instantly see how you compare to other practices in your local area and specialty.