PatientPop understands the immense demands healthcare providers face and the increasing consumer expectations for digital convenience and an exceptional patient experience. That’s why we’ve created the PatientPop mobile app.
For healthcare providers seeking work-life balance, the deck is often stacked against them. Within a full day of visits, incoming patient messages, and clinical documentation, there’s the basic desire to just get home in time for dinner. For physician-owners and providers with stake in their practice, the pressures are even greater.
It’s easy to lose track of an appointment request or patient question — and lose out on a patient who feels they’ve been forgotten. Long-term practice growth is ultimately at stake. Now PatientPop customers can manage key aspects of their practice directly from their mobile device.
The PatientPop mobile app: Features, functions, value to your practice
The mobile app brings the most critical aspects of the PatientPop dashboard right to a doctor’s mobile device. At no additional cost for all PatientPop practices, the app makes it easy to track important daily operational tasks and key practice growth metrics.
With essential information at the ready, providers can quickly take action related to appointments, scheduling, incoming reviews, and overall practice health. Whenever, wherever.
Practice calendar management
The app’s calendar function is a productivity tool in your pocket. Providers can see their personal schedule (daily, weekly, monthly) and the calendar for the entire practice. By quickly checking the status of any appointment (pending, booked, and patient confirmed), providers and staff can identify schedule gaps to be filled, preventing lost revenue from no-shows and last-minute cancellations.
Convenient patient communication
With secure text messaging built in, providers can respond quickly to patient requests and inquiries — promoting greater patient satisfaction and loyalty. In the PatientPop 2021 patient perspective survey, more than one in four patients said they prefer a text message from their provider in response to questions or feedback. Text is also great for confirming and booking appointments and requesting payments, all without tying up the phone lines.
Practice success insights
How often does your practice check key patient acquisition and retention metrics? The intensity of daily practice operations can make it tough. With the app, providers can keep an eye on important performance insights at a glance. Key performance indicators on the PatientPop app include website traffic numbers (and how visitors found your site); patient review volume, average star rating, and rating trend; and online scheduling metrics.
Online reputation management
If you want to maintain a stellar reputation for your practice, responsiveness is the name of the game. The mobile app improves the patient connection by collecting all patient messages and requests in a single inbox, alerting providers to new patient reviews in real time, and facilitating seamless communication and appointment booking.
This makes it easier for you to respond to patients promptly, an especially critical need when negative patient feedback hits your inbox. Our 3rd annual patient survey shows that when practices fail to respond to unhappy patients, the rate of dissatisfaction increases more than 7x. On the other hand, practices that respond swiftly (and publicly, when applicable) demonstrate their commitment to the patient experience — to existing and prospective patients.
The anatomy of the PatientPop mobile app
For busy healthcare providers, there’s value in mentally preparing for the day ahead. Providers can quickly see their appointment schedule from the comfort of home (or anywhere, really).
At a glance, you can see patient appointments, which patients haven’t yet confirmed, and where you may have gaps throughout the day. You can also cancel or reschedule easily, and send a text message to your patients from the same application.
When providers do need to cancel or reschedule a patient appointment, they can reach out personally and promptly via the app, rather than waiting for front office staff to make a call on their behalf. This can go a long way toward managing patient relationships and strengthening the patient-provider connection.
The PatientPop app features a centralized inbox that serves as a hub for daily activity, where providers (and practice staff) can confirm appointments, see incoming text messages, and view the latest patient reviews, all from one place.
Many providers like to think of the mobile app inbox as their daily to-do list. Each item is color-coded to indicate if it has been addressed or responded to, so providers can quickly identify what requires attention.
Within the inbox, you can easily sort by message type to run through incoming appointment requests, text messages, or reviews wherever you are during your day. You can then respond to patient needs without having to find time to sit in front of a computer.
Insights is the mobile version of the PatientPop practice growth dashboard. It features an overview of the key performance indicators related to patient acquisition and retention.
Practice owners can see how their business is performing with detailed website traffic information, online scheduling volumes, and key insights on reviews and reputation. With this information, practice managers and owners can promptly identify which digital marketing strategies are delivering, and see trends that help drive better decision-making.
Getting started with the PatientPop mobile app
If you’re already a PatientPop practice, you can download the mobile app from the App Store on your iPhone device. If you’re not yet a customer, request a demo to find out how the PatientPop practice growth platform can help set your practice up for practice success.