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Paige Kelloway

NEX: The PatientPop new employee onboarding program

PatientPop has experienced rapid employee growth since our founding in 2014. Nowadays, it’s not unusual to see new hire classes of 10, 15, 20, or even as many as 30(!) employees.

Joining a new company can be stressful, which is why we make it a top priority to ensure a welcoming and helpful introduction to PatientPop through our employee onboarding program, NEX (New Employee Experience). PatientPop NEX is a four-day program meant to build a foundational understanding of who we are, what we do, and how we work together to help healthcare practices (and our employees!) grow and thrive.

To give everyone outside of our company a better understanding of NEX, I sat down with Tasin Chowdhury, a new PatientPop Customer Success Manager. Tasin worked in account management roles for a couple of other technology companies before joining our team in April 2019. Read on for his take on NEX.

What made you decide to join the PatientPop team?

I knew I wanted to work for a company with an amazing culture. A friend of mine sent me a Built in LA article about the best companies to work for in Los Angeles, and PatientPop was at the top.

PatientPop has everything I want in a company. It aims to solve a problem that desperately needs solving, it is highly innovative, and it has a great company culture. Once the opportunity to work at PatientPop came up, I knew I had to go for it.

Check it out: PatientPop on Built in LA

Tell us a little bit about PatientPop NEX.

PatientPop NEX is two full days and two half days. It includes a few formal presentations from PatientPop leaders about their departments and how they fit into the company. There is a shadowing session in which we observe a person outside of our department to learn about their jobs and day-to-day responsibilities. NEX also gives a foundational understanding of the PatientPop platform, our customers, and the healthcare industry.

Overall, the program was highly educational and it really set the foundation for what I could expect at PatientPop.

What was your favorite thing about NEX?

Some companies quickly usher you into your department, but PatientPop keeps new hires together for the first four days. I loved being a part of a big 15-person hiring class. Going through the first few days together created a sense of camaraderie and allowed us to make some great connections across multiple departments in the company.

“PatientPop NEX was the best employee onboarding experience I’ve had at a company.”

Tasin Chowdhury, PatientPop Customer Success Manager

How is PatientPop NEX different from other employee onboarding experiences you’ve experienced?

My past employers didn’t have anything like NEX. My first few days at those companies were spent watching training videos at my desk, asking (read: pestering) new coworkers with questions, and teaching myself the nitty gritty of my position. I ramped up to what was expected eventually, but the process was harrowing.

PatientPop NEX was a breath of fresh air. It made me feel like PatientPop cares about my success by taking the time to ensure I got off on the right foot, and it really helped me feel like I was an important part of something big.

There’s a seat for you in the next PatientPop NEX class. Visit the PatientPop Careers page to check out open positions today.

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Paige Kelloway
Paige is the People Operations Coordinator at PatientPop. She enjoys getting to be involved in all parts of the employee experience and making PatientPop a great place to work.
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