In communities across the country, people are wondering what ‘normal life’ will look like after the COVID-19 pandemic. There’s a certainty that many things will change, including the way we work, travel, entertain, educate, and manage our health and safety.
The pandemic has caused most people to adjust to a constant work-from-home schedule, adapt to new technologies, and take extra precautions to safeguard the wellbeing of their family, friends, and community.
As towns and cities begin the process of opening up local businesses, private healthcare practices are preparing to reopen for in-person office visits, or have already expanded practice hours to allow for more patients.
As people become more comfortable visiting your office in person (rather than via telehealth services only), they will expect your office environment to look and operate differently to protect everyone’s health.
Appointment follow-up cards. After an in-office visit, don’t bother with the hand-written appointment card. Now’s the time to begin sending your patient follow-up appointment confirmations via text, with reminders via email and/or text. Also, encourage your patients to book all of their appointments online, via your practice website.
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