First, the good news: 96% of patients are happy with their doctors.
The other news is that they don’t like all the hassles that happen before they get to you.
Is your practice doing everything possible to increase patient satisfaction? If not, implementing processes to improve patient satisfaction should be focused on one thing: Communication.
With 53% of patients reporting frustration with communications, you and your staff have the opportunity to quickly improve how information is shared.
Patients equate a positive experience with quality. Studies in a wide range of medical specialties show that when they are shown courtesy, care, and concern, patients are more likely to be loyal and compliant. A few changes in the communication process can lead to a better outcome for everyone.
See how your practice appears online, instantly and for free.