Patients want a provider who is compassionate as well as skilled. So how does a provider approach a patient to talk about a serious diagnosis or procedure?
In this infographic, we’ll illustrate the concept of touchpoints and show you how to improve your customer’s journey at every step of the way.
Can empathy and empathetic listening be taught? Thankfully, the answer is yes. Here's our 4 quick tips on how to be a more empathetic practitioner today.