Tag: patient experience

Practice Marketing and HIPAA: Guide to Navigating a Sensitive Topic

As you build your reputation as a thought leader, keep HIPAA guidelines and protected health information in mind.

/ August 1, 2017

How to Market and Sell Retail Products in Your Practice

Looking for a way to enhance and elevate your medical office? Learn how to ‘set up shop’ and market retail products complementary to your services.

/ July 18, 2017

Helping Patients Help Each Other: How to Start a Support Group in Your Practice

Doctors are choosing to facilitate support groups for their patients, addressing concerns from bariatric surgery to asthma to chronic pain to breastfeeding.

/ June 7, 2017

What Do Your Patients Wish They Could Tell You?

With the ease of online communication, your patients hold unprecedented power...but what do your patients wish you knew?

/ May 22, 2017

You’re Doing a Great Job: Multiple Surveys Show Patients Are Happy With Their Physicians

Take a moment to see what you're doing right: Surveys show that the world thinks healthcare providers are doing a great job.

/ May 1, 2017

WHITEPAPER: Online Scheduling to Boost Revenue and Patient Satisfaction

Online scheduling will boost your revenue and patient satisfaction, streamline your processes, and ensure your day is fully booked.

/ April 25, 2017

How to Have a Difficult Conversation

Patients want a provider who is compassionate as well as skilled. So how does a provider approach a patient to talk about a serious diagnosis or procedure?

/ March 7, 2017
happy patient

INFOGRAPHIC: Think Outside the Appointment

In this infographic, we’ll illustrate the concept of touchpoints and show you how to improve your customer’s journey at every step of the way.

/ March 6, 2017

How to Be a More Empathetic Listener

Can empathy and empathetic listening be taught? Thankfully, the answer is yes. Here's our 4 quick tips on how to be a more empathetic practitioner today.

/ February 22, 2017
Patient Satisfaction Infographic

INFOGRAPHIC: What Causes Patient Dissatisfaction… and How You Can Fix It

Are your patients unhappy when they leave your practice? We'll tell you why, and the tactics you can do to alleviate dissatisfaction.

/ December 20, 2016