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Grow your practice with plastic surgery marketing

Patients seeking aesthetic treatments have an abundance of choices. The research and decision-making process now takes place online, where beauty bloggers and medical professionals find themselves competing in the same arena.

These are the circumstances into which plastic surgery clinics must venture in order to attract new patients. Practices that take online marketing seriously can seize a huge competitive advantage.

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Key elements of successful plastic surgery marketing

Online marketing may seem like a daunting task, but the alternative is to miss out on educating and attracting  prospective patients.

When plastic surgeons reach patients early in their journey, they can establish trust and help empower  better decisions about their treatment options

Create a beautifully designed, search-optimized website

Prominence  in organic search results is the most cost-effective way to bring qualified patients to your plastic surgery website. Your website is your first chance to make the best possible impression with prospective patients.

Plastic surgery website mistakes Create a beautifully designed, search-optimized website

Acquire patient reviews

There’s no advertisement better than a glowing patient review. Reputation is the currency of the plastic surgery industry, and a smart plastic surgery marketing strategy prioritizes collecting patient feedback

Check your patient reviews Acquire patient reviews

Purchase paid search advertising

Building a strong search position and a social media following takes time. Managed well, paid plastic surgery ads can deliver measurable impact.

Marketing a practice with paid advertising Purchase paid search advertising

Build a strong social media presence

Social media is one of the most visual elements of online marketing. Engaging with prospective patients on social media is an ideal way to demonstrate successful cosmetic results,  quality care, great facilities, and a caring staff.

Get started with social media Build a strong social media presence

Master video marketing

Booking a plastic surgery consultation is a big step for prospective patients that requires trust in the plastic surgeon. Your online video content helps bridge the gap between online browsing and action steps to book a consultation.

Introduction to video marketing Master video marketing

A beautifully designed, search-optimized website

In a typical month, 110,000 Google searches are made for the phrase [plastic surgery]. This doesn’t include searches for specific plastic surgery procedures and the unlimited potential of tapping into organic traffic from broader beauty-related searches.

Website keywords like [rhinoplasty] are too competitive for most plastic surgery clinics to rank highly in search. But, by combining keywords with a specific geographical location — i.e. [rhinoplasty beverly hills] — keywords  can become opportunities for cost-effective patient acquisition. Having a dedicated page for each service you offer is a great way to increase organic traffic.

Bringing prospective patients  to your website is just the beginning. To increase the chance they’ll take the next step, make sure your website is:

  • Beautiful and reflective of your patients’ lifestyle aspirations.
  • Mobile-responsive. About 60 percent of searches now come from mobile devices. Visitors who become frustrated by a mobile experience tend to go to competitors.
  • Full of great photography. Pictures of your plastic surgeons and staff are crucial to establish trust. Before-and-after photos showing patients results help your website visitors  see results from procedures they’re considering.
  • Built for performance, Website images need to be sized appropriately to ensure they load quickly, so visitors get the best experience.
 

More on plastic surgery websites:

7 signs it’s time to upgrade your healthcare website

Understanding Google search ranking factors for healthcare websites

5 pages your medical website needs

Plenty of positive patient reviews

When choosing a plastic surgeon, one of the best sources of reassurance for prospective patients is the  experience of other patients via online reviews. Research shows people look to patient reviews when evaluating doctors like plastic surgeons. In fact, 70 percent of people consider a positive online reputation to be “very important” or “extremely important”.

Patient reviews have an impact on your website rank in organic search. Besides averaging as high as possible ( no lower than four-out-of-five stars), valuable reviews are:

  • Recent
  • Authentic
  • Detailed
 

That means your practice should not:

  • Run a short-term feedback-request campaign and then forget about it.
  • Hide, remove, or react in a knee-jerk manner to negative reviews.
  • Pursue review quantity over review quality.
 

Plastic surgery clinics should acquire ongoing feedback from patients. The most successful plastic surgery clinics collect feedback via automated patient satisfaction surveys.

More on patient reviews:

How patient reviews influence your practice's search engine ranking

The top online sources for patient reviews

The dos and don'ts of patient reviews for healthcare practices

Strategic paid search advertising

Nothing  beats being placed at the top of search engine results pages (SERPs) for the terms your prospective patients search for online.

Paid search ads are a type of advertising that involves paying Google or other search engines a fixed rate each time your ad link is clicked. The key to getting value out of your investment is to make every click count, by putting thought into:

  • Your ad copy. Your ad must  attract viable patients, not irrelevant clicks.
  • The best keywords. Bid on keywords that balance cost with potential.
  • A compelling landing page. Your landing page must have great content that leads your prospect to take further action.
 

More on cosmetic surgery advertising:

Online advertising for doctors - the Practice Growth Podcast

5 online advertising options for healthcare practices

A strong social media presence

Social media is important to cosmetic surgery marketing because it increases  your online footprint. As a result, more patients are likely to find your plastic surgery clinic. Social media also gives prospective patients a closer look at what they can expect before walking through your doors. Conversations on social media often  help alleviate concerns about a procedure and its impact on a patient’s health or appearance.

Opt for a strong presence on the social networks where your patients are most active. For some practices, that means focusing on platforms like Instagram. Any  visual sites like Facebook, YouTube, Snapchat, and TikTok also have a role to play.

Build a widespread social media presence and engage with people on each network. Stories are now a key feature on Facebook, Instagram, and Snapchat, and offer a unique way to share patient testimonials or explain specific treatments and procedures. Posting frequently, ideally with the help of an editorial calendar, will go a long way to keeping you top-of-mind for prospective patients.

More on social media marketing:

5 doctors killing it on social media

Instagram marketing tips for healthcare providers

Best practices for using Stories for healthcare social media

A sound video marketing strategy

For first-time plastic surgery patients, choosing a doctor can be a life-changing moment. You can help them feel more comfortable selecting your practice by incorporating video into your plastic surgery marketing.

Videos are  the most engaging form of content on social platforms, and they’re especially helpful in plastic surgery marketing due to the importance of trust and relationship-building between patients and staff. Help prospective patients visualize their future experience by showing the facility, staff, and satisfied patients.

Some video marketing best practices include:

  • Ensure audio is an enhancement. (not a necessity for viewers to see it). Your video needs to grab the attention of casual social media scrollers.
  • Be succinct. Each video should have a clear, simple message.
  • Optimize for mobile. Host video content on a responsive platform like YouTube or Vimeo, and don’t use small text.
  • Lead to the next step. For each video, include a call-to-action that prompts people to take the  next step.
  • Use optimal video lengths. Research from Hubspot suggests the ideal video length is 30 seconds for Instagram, 45 seconds for Twitter, one minute for Facebook, and two minutes for YouTube.

Traditional tactics in plastic surgery marketing

In the modern marketing world, digital is king. But businesses that rely on making their patients feel comfortable cannot afford to forget about their brand offline. Plastic surgery clinics are the quintessential example here.

Your in-office experience must meet and reinforce the expectations established online and help prospective patients feel welcome.

Magazines in the beauty niche are a good choice for highly targeted cosmetic surgery advertising. Radio — and its younger digital cousin, podcasting — are superb ways to add to your visual campaigns. Direct mail can also give your practice more visibility and add to your overall brand experience.

These methods are not as readily measurable as online marketing, but they  offer an opportunity to reach prospective patients through other channels, and complement your online marketing.

Plastic surgery marketing must be HIPAA-compliant

All healthcare providers must ensure their patients’ personally identifiable information is protected and used responsibly. Plastic surgery marketing must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

A few reminders:

  • Sharing a patient’s name, nickname, or geographic information (more specific than state) is strictly forbidden without the patient’s prior written consent.
  • Important numbers (telephone, social security, medical record, etc.) and specific dates (birth, death, admission, discharge, or age) are protected.
  • Patients’ photographs (even of an arm or leg), voice recordings, and fingerprints are also protected.
  • When engaging with people on social media, do not confirm that a commenter is a patient, even if they talk about their experience with your practice.
  • Never share information from a patient’s record with them on social media or other unsecure networks like Facebook Messenger. 
  • Never include protected health information (anything related to health status, provision of healthcare, or payment for healthcare) when processing or uploading data to targetting or remarketing platforms.

 

The doctor’s guide to HIPAA-compliant digital marketing Plastic surgery marketing must be HIPAA-compliant

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