PatientPop has been closely monitoring the impact of the novel coronavirus COVID-19 long before the first confirmed U.S. case. See below for some of the steps we have taken to reduce the spread of COVID-19, help ensure the safety of our employees and communities, and best support our customers during this difficult time.
Protecting our employees and communities by working from home
PatientPop strongly encouraged all employees to work from home beginning in early March. We mandated work from home following “stay at home” orders issued by California Governor Gavin Newsom and Los Angeles Mayor Eric Garcetti.
By working from home, we are protecting our employees, loved ones, customers, and communities.
Staying agile for our customers
PatientPop has the infrastructure, technology, and business procedures in place that give us the ability to effectively deliver PatientPop services remotely. We will continue to deliver high-quality service and support to our customers during these tumultuous times.
Many of our customers are on the front lines fighting this virus. We have resolved to do everything we can to help them succeed now and in the future.
Introducing a telehealth solution
In response to high demand, PatientPop launched PatientPop Telehealth, an easy-to-use, HIPAA-compliant telehealth solution. With PatientPop Telehealth, providers can send digital registration forms, see and hear patients using HD video, review photos uploaded by patients, take digital notes, electronically send prescriptions, and securely collect payments.
PatientPop Telehealth integrates into the pre-existing PatientPop technology platform, so practices can implement as they need and wish.
Sharing crisis communication best practices
PatientPop communication experts shared best practices for communicating with patients during a healthcare crisis in “How to effectively communicate with patients during COVID-19.” The article shares ways PatientPop can help customers during this time, including updating office hours on important practice profiles and adding a COVID-19 website popup.
Emphasizing transparency to keep employees and customers in-the-know
PatientPop is committed to enhancing transparency and frequency of communication throughout this period. PatientPop employees have received numerous company updates in the last few weeks. We’ve also contacted PatientPop customers letting them know specific ways we can assist with website and practice profile updates.
Offering thanks to healthcare providers everywhere
Everyone at PatientPop is incredibly grateful to the doctors, nurses, and other healthcare providers working on the front lines of the COVID-19 pandemic. To show our appreciation, we created a short video of thanks.
Continue to check this page for updated information on the PatientPop response to COVID-19.