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Customer Support
We're here to help with anything you need post-launch.
We are closed Christmas Eve, Christmas, New Years Eve, and New Years Day.
What can we help you with?
Other ways to reach us
Visit the help center
Visit our help center and access helpful articles and tips & advice for getting the most out of PatientPop.
Give us a call
Our support team members are ready to assist you with your needs.
Phone: 844-487-8399
(press 2 for support)
* Monday to Friday 6AM to 6PM Pacific Time, except for Public Holidays. After-hours calls are answered by an external service who will determine the Severity Level of your case.
* We are closed Christmas Eve, Christmas, New Years Eve, and New Years Day.
Types of requests
Our team members work hard to respond to all requests as efficiently as possible. Depending on the severity and volume of requests, times may vary. Below is what you can expect.
Level 1
Response within 30
minutes, 24/7
Website is down, major functionality is unavailable like the Practice Portal or Email services.
PatientPop will work continuously until the issue is resolved or a workaround is identified.
Level 2
Response within 4 hours, during normal business hours
Description
Domain transfers/redirects, Feature opt-outs, Practice Portal feature support
Resolution
PatientPop will work during normal business hours until the issue is resolved or a workaround is identified.
Level 3
Response within
1 business day
Website revision requests, content update requests, billing inquiries, all other general questions
We do not guarantee specific resolution times, but strive to resolve within 3 business days.