On November 25, 2020, Amazon Web Services (AWS) started having issues which has been impacting many companies across the United States. Due to this, you may experience issues with our platform. Our teams are working diligently to find a resolution.
Our Practice Support team members are ready to assist you with your needs.
* Monday to Friday 6AM to 6PM Pacific Time, except for Public Holidays. After-hours calls are answered by an external service who will determine the Severity Level of your case.
Our team members work hard to respond to all requests as efficiently as possible. Depending on the severity and volume of requests, times may vary. Below is what you can expect.
Response within 30
Website is down, major functionality is unavailable like the Practice Portal or Email services.
PatientPop will work continuously until the issue is resolved or a workaround is identified.
Response within 4 hours, during normal business hours
Domain transfers/redirects, Feature opt-outs, Practice Portal feature support
PatientPop will work during normal business hours until the issue is resolved or a workaround is identified.
1 business day
Website revision requests, content update requests, billing inquiries, all other general questions
We do not guarantee specific resolution times, but strive to resolve within 3 business days.