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Customer Support

We're here to help with anything you need post-launch.

We are closed Christmas Eve, Christmas, New Years Eve, and New Years Day.

What can we help you with?

Please provide a short description of your issue so we understand how best we can help you.

Other ways to reach us

Visit the help center

Visit our help center and access helpful articles and tips & advice for getting the most out of PatientPop.

Visit the help center

Give us a call

Our support team members are ready to assist you with your needs.

Phone: 844-487-8399
(press 2 for support)

* Monday to Friday 6AM to 6PM Pacific Time, except for Public Holidays. After-hours calls are answered by an external service who will determine the Severity Level of your case.


* We are closed Christmas Eve, Christmas, New Years Eve, and New Years Day.

Types of requests

Our team members work hard to respond to all requests as efficiently as possible. Depending on the severity and volume of requests, times may vary. Below is what you can expect.

Level 1

Response within 30
minutes, 24/7

Website is down, major functionality is unavailable like the Practice Portal or Email services.

PatientPop will work continuously until the issue is resolved or a workaround is identified.

Level 2

Response within 4 hours, during normal business hours

Description

Domain transfers/redirects, Feature opt-outs, Practice Portal feature support

Resolution

PatientPop will work during normal business hours until the issue is resolved or a workaround is identified.

Level 3

Response within
1 business day

Website revision requests, content update requests, billing inquiries, all other general questions

We do not guarantee specific resolution times, but strive to resolve within 3 business days.

Let's grow your practice.

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