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We're committed to
your success!

Our Customer Support team is here to help with anything you need post-launch. From answering your questions to solving issues to offering additional training, we’ll ensure your PatientPop experience is totally stress-free.

Customer Help Center

Customer Help Center

Have a question?

Visit help.patientpop.com
to find your answer.

How to reach us

How to reach us

Phone: 844-487-8399

(press 2 for support)

 

Support hours

Support hours

Monday to Friday 6AM to 6PM Pacific Time, except for Public Holidays. After-hours calls are answered by an external service who will determine the Severity Level of your case.

Service Level Agreement

Severity levelDescriptionTime to respondResolution process
Severity 1Website is down, major functionality is unavailable (Practice Portal access / Email services)Within 30 minutes, 24/7PatientPop will work continuously until the issue is resolved or a workaround is identified.
Severity 2Domain transfers/redirects, Feature opt-outs, Practice Portal feature supportWithin 4 hours, during normal business hoursPatientPop will work during normal business hours until the issue is resolved or a workaround is identified.
Severity 3Website revision requests, content update requests, billing inquiries, all other general questionsWithin 1 business dayWe do not guarantee specific resolution times, but strive to resolve within 3 business days.
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