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How to manage negative online reviews

Turn problem patients into practice advocates.

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While online reviews are key to practice success, it's inevitable that you'll receive unflattering feedback at some point. But rather than turn a blind eye to critical feedback, you can use it as an opportunity to support your practice growth strategy.

In this session, we cover:

  • Top reasons patients leave their providers
  • Specific ways you should—and must—respond to negative reviews
  • How your response impacts prospective patients

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