Responding to negative feedback with HIPAA in mind

Learn to engage online without fear of violating the Health Insurance Portability and Accountability Act (HIPAA).

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Responding to negative feedback is a critical component to keeping a strong online reputation. But more than one-third of providers (36 percent) claim that they do not respond to patient feedback because they are concerned about HIPAA compliance. In this webinar, we'll cover:

  • The effect negative reviews have on your ability to attract new patients
  • A review of protected health information (PHI)
  • How to respond to a negative response without violating HIPAA