Silver linings playbook: How to leverage negative reviews for practice growth

Simple ways to approach this potentially troubling aspect of practice management

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According to our recent patient perspective survey, 69 percent of patients won’t even consider a healthcare provider with an average star rating lower than 4.0 out of 5.

While it’s likely that you’ll receive unflattering feedback at some point, this actually presents an opportunity to strengthen patient relationships, and even attract new patients to your practice.

In this session, we cover:

  • Top complaints patients are making about providers online
  • The best ways to respond to unhappy patients
  • Why responding to negative reviews should be a part of your growth strategy