Online scheduling can help alleviate this problem.
Plus, if your staff is less burdened by phone calls, they can focus on providing patients with a positive experience in the office as well. A friendly conversation can go a long way. If any patients in your waiting room have a question, your staff remains available to help answer those.
As an added bonus, a good online scheduling system will often include automated appointment reminders, which can help you reduce no shows or late cancellations. Your patients will also appreciate the reminder.