4. Online scheduling reduces burdensome administrative tasks for staff
Healthcare practices across the country are managing record-high levels of employee burnout. A recent survey showed that nearly one in five healthcare workers quit their jobs during the pandemic. Another study indicates that roughly half of all U.S. healthcare workers are overwhelmed by the demands of their job in the wake of the pandemic.
How can practice owners better support their employees during these unprecedented times? By reducing tedious, menial tasks, increasing duties that provide value, and streamlining office operations. On all fronts, online scheduling can help.
At practices that don’t offer online scheduling, front desk staff are performing a juggling act that’s just not sustainable. Between scheduling appointments, taking incoming phone calls and inquiries, and meeting the needs of patients during their visits, the workload is overwhelming. Many practices are wasting hours each week scheduling patients manually when online scheduling systems can meet patients’ preferences for convenience while also freeing up front desk staff time.
Using online scheduling allows busy practice staff to focus on other activities for the practice — they can accomplish more during the workday without the need for overtime, yet another contributor to burnout.