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The patient perspective 2019: Online reputation

How patients assess, choose, and review healthcare providers.

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The patient perspective 2019: Online reputation

A critical key to maintaining a strong online reputation is knowing how patients assess providers, and which sources affect their care decisions. In this report, see what 839 people said about their online habits when searching for providers and sharing feedback. You’ll discover:

  • The impact and influence of online reviews
  • The three most relied-upon online resources
  • How paying attention to negative feedback improves satisfaction

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